Terms of service

Last updated: May 11, 2026

1. Definitions and parties to the contract

• Provider or we: Rodolfo de Carvalho, sole proprietorship, headquartered in Località Ottelio 1, 33044 Manzano (UD), VAT [VAT to be added before go-live].
• Service or Timo: the Timo application accessible via account on timoai.xyz and the connected MCP endpoints.
• User or you: the natural person or entity who registers an account, activates a free trial or subscribes to a paid plan.
• Space: the personal memory space (Markdown notes, embeddings, metadata) associated with the User's account.

Use of the Service implies full acceptance of these Terms of service and the Privacy Policy.

2. Subject of the Service

Timo is a SaaS software service that provides the User with a personal note space, accessible via web interface and via the MCP protocol from third-party AI assistants (e.g. Claude, ChatGPT). The Service allows you to:

• create, modify and delete notes in Markdown format;
• search notes through text search and smart search;
• connect one or more compatible AI assistants to the space;
• fully export the space at any time.

The Service does not include the provision of third-party AI assistants, or subscriptions to them: the User must independently have credentials to access their own assistants.

3. Registration and User requirements

To register an account, the User declares:

• to be at least 18 years old;
• to provide truthful, accurate and up-to-date information;
• to keep their credentials secure and not share them with third parties;
• to be responsible for every activity carried out through their account.

An account is personal and cannot be transferred, shared or used by more than one person. For team or organization scenarios, dedicated plans are under evaluation: pending those plans, each member must register their own account.

4. Free trial

Activating a new account includes a 15-day free trial of the Pro plan, with no payment card required. When the 15 days end:

• if the User subscribes to a plan (Pro Lite or Pro), the Service continues without interruption;
• if the User does not subscribe to any plan, the account enters a suspended state (see section 6).

Every User is entitled to one trial only. Attempts to circumvent the limit (multiple accounts from the same identity or same payment method) constitute a violation of these Terms.

5. Paid plans

The Service is offered in two plans:

• Pro Lite — base plan with reduced usage limits, suited to occasional use.
• Pro — full plan, with no operational limits relevant to intensive individual use.

The specifications of each plan (operational limits, included features, price) are published on the subscription page and form an integral part of the contract at the moment of purchase.

5.1 Billing and renewal

Plans are offered with monthly or annual billing. Payment is handled through Stripe. Renewal is automatic, unless the User cancels before the renewal date from the subscription management portal reachable from the admin area.

5.2 Plan changes and downgrade

The User can upgrade at any time, with immediate effect and pro-rata billing. Downgrade takes effect at the next renewal. If, following a downgrade, the space exceeds the limits of the lower plan, the User will have a 30-day adjustment period during which the Service remains fully operational.

5.3 Right of withdrawal

In compliance with Art. 52 of the Italian Consumer Code (Legislative Decree 206/2005), the consumer User has 14 days from subscription to withdraw without giving reasons, by writing to [email protected]. The amount paid will be refunded net of the portion of Service already used, except in case of immediate and full delivery expressly requested by the User during the withdrawal period.

5.4 Non-payment

In case of non-payment at renewal, the account enters the suspended state according to the procedure in section 6.

6. Suspension, recovery and automatic deletion

1. 7 days of recoverable suspended state. Service access blocked, space and account fully preserved. Email notification at the start of the period. The User can activate a plan and resume with no data loss.
2. Transfer to the space access period (90 days). Space still preserved in read-only mode for the system, restorable by activating a plan. Second email notification.
3. Automatic deletion. At the end, the space is permanently deleted. Only billing data required by law and the pseudonymized action history remain in the archive.

The User can request at any time — including during trial or with an active account — the full export of their space from the admin area. The self-service export feature is the primary guarantee of data portability and is always available.

7. User obligations

The User undertakes to:

• use the Service only for lawful purposes and in compliance with applicable regulations;
• not use the Service to store, transmit or distribute unlawful, defamatory content, or content infringing third-party rights (including copyright, trademarks, third-party personal data without a lawful basis);
• not attempt to compromise the security, integrity or availability of the Service (intrusions, exploits, denial of service, unauthorized mass scraping);
• not perform reverse engineering, decompilation or disassembly of Service components, except within limits allowed by mandatory law;
• not use the Service to train, evaluate or develop competing artificial intelligence models;
• not resell, sublicense or redistribute the Service to third parties under its own name, except by written agreements with the Provider.

In case of violation, the Provider reserves the right to suspend the account, without prejudice to compensation for damages.

8. Intellectual property

The software making up the Service, the “Timo” trademark, the logo, the timoai.xyz site and the editorial content published by the Provider remain the exclusive property of the latter. Nothing in these Terms entails transfer or implicit license of such rights.

The space content (notes, any attachments uploaded) remains the exclusive property of the User. The User grants the Provider only the technical license strictly necessary to deliver the Service (storage, indexing, returning content on User request). No other license is granted.

9. Service availability

The Provider undertakes to ensure Service availability with the utmost professional diligence. In the pre-go-live phase and the first months of commercial operation, no contractually binding SLA with guaranteed 24/7 uptime is offered. Scheduled maintenance interruptions are possible (notified where possible at least 24 hours in advance by email) along with unscheduled interruptions due to technical causes or force majeure.

No automatic subscription extension is provided in case of service disruptions. As a guarantee for the User, autonomous and full export of the space is always available (section 6 and Privacy Policy §7), allowing content to remain accessible even during prolonged interruptions. The Provider will publish a detailed contractual SLA in later versions of the Terms.

10. Liability limits

Within the limits allowed by law, the Provider:

• is not liable for data losses arising from causes not attributable to the Provider (User device malfunctions, configuration errors of third-party AI assistants, or deletions performed by the User or by parties acting with their credentials);
• is not liable for the content of responses provided by third-party AI assistants, even when they consult the User's space;
• is not liable for force majeure events (failures of upstream cloud infrastructure, DDoS attacks, natural events, acts of authority);
• limits its overall liability, for each User and for each calendar year, to the amount of fees actually paid by the User to the Provider in the 12 months preceding the event.

Nothing in these Terms limits the Provider's liability for willful misconduct, gross negligence, or cases in which the limitation is excluded by mandatory law (including consumer protections).

Users are advised to keep local copies of the most critical content, including through the space export feature.

11. Changes to these Terms

The Provider may modify these Terms for technical, regulatory or Service evolution reasons. Substantial changes will be communicated by email to registered Users with at least 30 days' notice. If the User does not accept the new conditions, they can withdraw from the contract before the effective date without any penalty, obtaining a pro-rata refund of the portion of Service not yet used.

12. Contract language

The Italian version of these Terms prevails over any future translation (e.g. English) in case of interpretive discrepancy.

13. Jurisdiction and applicable law

These Terms are governed by Italian law. For disputes with consumer Users, the competent court is the one of the consumer's residence or domicile. For non-consumer Users (professionals, businesses), the exclusive competent court is Udine.

As a preliminary step, the parties undertake to attempt amicable dispute resolution through written communication to [email protected]. The European platform for alternative dispute resolution (ODR) is also available: ec.europa.eu/consumers/odr.

14. Final provisions

• Partial invalidity: if a clause is declared invalid, the remaining ones retain their full validity.
• Assignment:the User cannot assign this contract without the Provider's written consent. The Provider may assign the contract in case of transfer of the business unit relating to the Service, giving notice to Users.
• Communications:communications from the Provider to the User take place at the email address provided at registration. It is the User's responsibility to keep it up to date.

15. Contacts

Email: [email protected]
Privacy email: [email protected]
Postal mail: Rodolfo de Carvalho — Località Ottelio 1, 33044 Manzano (UD), Italy
Phone: +39 334 891 9985